Your account
6 articles in this topic.
Can I get a copy of my Business Loan Agreement?
You can request a copy of your Business Loan Agreement whenever you need it — for example, for your records or to check the terms. There is no charge for a reasonable request.
Your agreement is the document that governs your loan: it sets out the amount borrowed, the rate and how interest is applied, your repayment schedule, and any fees that can arise. If you want to understand a specific figure, the agreement is always the definitive source.
Complete the Request a Copy of Your Agreement form and we will send a copy to the contact details we hold for you. You can also ask for a statement of account if you need a current breakdown of payments and balance, or check how interest is charged on your loan.
How do I close my Credicorp account?
A Credicorp loan account closes automatically once the balance has been fully repaid and any final interest or fee adjustments are settled. There is no separate "close my account" form to complete — paying the loan off is what closes it.
Settling the balance
If you want to clear your loan in full, the first step is to ask for a settlement figure. This is the exact amount needed to close the loan on a chosen date, including any interest accrued up to that point. Settlement figures are issued with a stated validity date, after which a fresh figure is needed.
Request one with the Request a Settlement Figure form on our Forms & Requests page. We will confirm the amount and, where early settlement reduces the interest you would otherwise pay, the rebate that applies.
Once the balance is zero
When your final payment lands and clears, your account is marked closed in our systems. You can then:
- ask for a final statement of account showing a zero balance — use the Request a Statement of Account form;
- ask us to confirm closure in writing for your records — the General Support Enquiry form is the right place to ask for this;
- let your bank know if you would like to cancel a Direct Debit that is no longer needed.
Updating business credit reference agencies
If we report to business credit reference agencies, the closure is normally reflected at their next monthly update. That is not instant — agencies typically take a few weeks to refresh — so do not be alarmed if the company's business credit file still shows the account for a short period after closure.
If something is left to settle
Where a small adjustment is outstanding (a refund of overpaid interest, a residual fee, or a final pro-rated amount) we will write to you with the detail and the amount. If something is owed to you, the Request a Refund of an Overpayment form is the quickest way to nominate the account to refund to.
Closing an account does not affect your right to see your data or to make a complaint about anything that happened while it was open. Both of those rights are explained on our Privacy Policy and Feedback & Complaints pages and are open to you for as long as the relevant retention period applies.
How do I get a settlement figure?
A settlement figure is the total amount required to pay your loan off in full on a specific date. The figure changes over time, so it is always quoted as valid up to a stated date.
Because interest accrues daily on the outstanding balance, the settlement amount falls the sooner you clear it. The figure we quote already reflects this, so you can see exactly what it costs to close the loan on the date you choose.
Request yours with the Request a Settlement Figure form. The figure shows any rebate of interest and any early-settlement charge — up to 28 days' interest, which we waive in many cases — so you see the exact cost before you confirm. For more, see paying your loan off early and early repayment and what you save.
How do I request a statement of account?
You are entitled to a statement of your account, and you can request one at any time at no charge. A statement shows your payments, your current balance and any charges applied.
A statement is useful when you want to reconcile your records, confirm a payment has landed, or check the balance before asking for a settlement figure. It is a snapshot of the account as it stood on the date it was produced.
Use the Request a Statement of Account form and tell us whether you would like it by email or post. We aim to send statements within five working days. You can also download your statements yourself, or check whether a payment has reached us.
How do I update my address, name or contact details?
Keeping the company's contact details up to date is one of the most useful things you can do. We send important communications by post, by email and (when you have agreed) by text message, and we cannot reach you if those routes are out of date.
What to do
The quickest way to update the details we hold is the Update Your Contact Details form on our Forms & Requests page. The form covers:
- the company's correspondence address (including a temporary forwarding address);
- a new phone number, or removal of one you no longer use;
- a new email address;
- a change of director contact, or a new authorised contact for the account;
- preferred contact times or channels.
For straightforward changes we will normally update the record within two working days and write to confirm. If a change affects how a Direct Debit is reported (rare — only when bank details change) we will tell you what to expect.
If the company changes its name
If the company changes its registered name at Companies House, we need to update our records to match the legal entity on the loan. Please use the Update Your Contact Details form, tell us the new name and the date of the change, and we will check it against the Companies House register. Once confirmed, statements, settlement figures and future correspondence will be issued in the company's updated name. The loan itself stays with the same legal entity — a change of name does not change who is liable.
If a director changes
If a director leaves or joins, or an existing director changes their own name, tell us through the same form. We may ask for confirmation from Companies House and a fresh identity check on any new director, so our records and our anti-money-laundering checks stay current.
Telling other places too
Updating us is one step. After a company name change you will also want to update the company's bank, HMRC, its invoices and website, and anyone the company contracts with. Companies House guidance at gov.uk sets out the formal process for changing a company name.
If anything is unclear, please contact us — and if a director has additional support needs around how we communicate, please tell us using the Additional Support Needs form so we can accommodate them.
How do I update my contact details?
It is important that we always hold your current phone number, email address and postal address. Out-of-date details can mean you miss statements, notices or messages about your account.
Keeping your details current also helps us verify it is really you when you call, and means time-sensitive items — such as a settlement figure or a response to a request — reach you without delay.
The quickest way to update them is the Update Your Details form on our Forms & Requests page. We will confirm once the change has been applied. If you have changed your business name or registered address as well, use update your address, name or contact details, and see how we verify it is really you on the phone.