If you have stopped seeing emails from us, or never received the ones you expected, the cause is usually a delivery or settings issue that's quick to sort out.
Quick checks
- Look in your spam, junk and clutter folders
- Confirm the email address on your account is correct and spelled properly
- Check that the relevant notifications are switched on in your settings
- Make sure your mailbox is not full and that mail is not being auto-filtered
Add us to your safe senders
Ask your IT team or email provider to allow messages from our official domain so they are not blocked or quarantined. Business email systems sometimes hold or reject messages from outside the organisation, which can stop genuine account emails getting through.
Check the right person is set up
Notifications go to the users on the account. If a colleague who used to receive alerts has left, their emails will stop. Make sure an active, monitored address is set to receive the messages you need, and consider having more than one person receive important alerts.
If everything looks correct and emails still aren't arriving, contact our support team and we'll help track down where messages are going.
For related settings, see managing notification preferences, resetting your password and how to contact Credicorp support.
See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.