It’s worth a two-minute check that the facility shown in your account matches what you actually agreed. Everything should tie to your agreement and Key Information Sheet — and because the terms are fixed, it will.
What to cross-check
- The amount / limit in the portal against your agreement.
- The term and payment amount against your Key Information Sheet.
- The payment date and paying account against what you set up.
If something looks off
A mismatch is rare, because your terms were fixed up front and don’t move. If a figure genuinely doesn’t match your KIS, raise it with the specifics and we’ll check it. More often, an apparent mismatch is a timing thing — a recent drawdown or repayment not yet reflected where you’re looking — which resolves itself. Either way, your KIS is the reference point.
Your facility is priced with simple interest and the figures fixed up front on your Key Information Sheet, so nothing here changes what you owe by surprise — it only changes how you view, manage or evidence it.
See also: How to download your agreement and KIS, What the Key Information Sheet shows, How to raise and track a statement query.