Changing the bank account your repayments come from is straightforward, but the order matters so you don’t miss a collection or pay twice. Here’s the safe sequence.
The right order
- Add and verify the new business account in Account > Banking details.
- Update the Direct Debit to collect from the new account.
- Check the collection date and make sure the new account is funded for the next one.
- Keep the old account open until you’ve confirmed a collection has succeeded from the new one.
Timing
Direct Debit changes need a little notice before the next collection, so make the switch a few days ahead of your payment date rather than the day before. The Direct Debit Guarantee still protects you throughout. If a collection is imminent, it may pull from the old account one last time — that’s fine, as long as it’s funded.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: How do I set up or change a Direct Debit?, How to add a second bank account to pay from, How to update your bank details.