Once you’ve paid a settlement figure, it’s worth confirming the facility has actually closed rather than assuming. A couple of quick checks give you certainty and a clean record.
What to check
- The balance reads zero and no further collection is scheduled.
- The facility status shows closed or settled in Account > Facility.
- Any Direct Debit for it is cancelled, so nothing collects in error.
- You have a settlement confirmation in your documents.
Keep the paperwork
Download the closing statement and settlement confirmation for your records — they evidence that the debt is discharged, which can matter for accounts, audits or future finance applications. Closing a facility doesn’t have to close your whole account; your login and history can stay if you may borrow again.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: How to get an early settlement figure, What happens to my account when I repay in full, How to close a facility but keep your login.