If you've forgotten your password or simply want to change it, you can reset it yourself in a few steps. You don't need to contact us for a routine reset.
If you've forgotten your password
- Go to the sign-in page and select Forgot password
- Enter the email address linked to your user account
- Open the reset link we send and choose a new password
- Sign in with your new password
For security, the reset link is time-limited. If it has expired, just request a new one. We will only ever send the link to the email address already registered to your user account.
If you want to change a password you remember
Sign in and open your profile or security settings, then choose to update your password. Pick something strong and unique that you don't use on other sites.
If the reset email doesn't arrive
- Check your spam and junk folders
- Confirm you used the correct email address
- Ask your IT team to allow messages from our official domain
Still stuck, or no longer have access to the registered email? Contact our support team. We'll need to confirm your identity and authority before making changes, to keep the account safe.
If email delivery is the issue, see why account emails may not be arriving. For broader sign-in protection, read keeping your account secure or how to contact Credicorp support.
See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.