Not every message needs the same urgency. You can decide which alerts arrive by email and which by SMS, so a failed collection reaches you fast while a “statement ready” notice sits quietly in your inbox.
A sensible split
- By text (time-critical): a failed or returned payment, a security alert, a verification request that’s holding something up.
- By email (routine): statement and year-end notices, general servicing updates, product news you’ve opted into.
How to set it
Go to Account > Contacts & notifications, and against each alert type choose email, SMS, or both. Add or confirm your mobile number for the SMS options. You can change the mix any time, and turning a channel off for one alert doesn’t affect the others.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: Managing your notification preferences, Setting up account alerts, Temporarily pausing account notifications.