One of the most damaging frauds is a request — by email, phone or letter — to change where money goes or who receives communications. Knowing how to check protects your company’s cash directly.
Signs to be wary of
- An unexpected instruction to change bank details, especially “urgently”.
- Pressure, secrecy, or a reason you can’t verify the request the usual way.
- A change request that arrives via a channel you didn’t initiate.
The safe way to verify
Start any genuine change yourself, from inside your own account — don’t action a change from an inbound message. If you receive a request claiming to be from us, contact us on a number you trust to confirm it. We verify bank-detail changes before they take effect precisely to stop this, and dual approval adds a second pair of eyes. When in doubt, slow down: a genuine change can wait five minutes for a check; a fraud relies on you not taking them.
Whenever a change touches money, access or your company’s data, we verify the request is genuinely from an authorised person before we act. We will never ask you to confirm full security details by email or phone to release information or push through a change — if a message pressures you to do that, treat it as suspicious and contact us to check.
See also: How to report a scam pretending to be us, How to require two people to approve a change, How to update your bank details.