If you need help with your account that you can't sort out in the portal, our support team is here for you. Reaching us the right way means we can help faster.
Ways to get in touch
- Use the contact options shown in your signed-in account, where many requests can be raised directly
- Use the contact details published on our website for email or phone
- For account-specific matters, contacting us while signed in helps us identify your account
What to have ready
- Your company name and account or facility reference
- A clear description of what you need
- Confirmation that you're authorised to act for the company, where the request involves changes
For some requests, particularly those affecting access, signatories or bank details, we'll need to confirm your identity and authority before making changes. This is to keep your company's account secure.
A note on complaints and disputes
If something has gone wrong, tell us and we'll try to put it right. Please remember that, as a business lender outside the FCA consumer-credit regime, the Financial Ombudsman Service is not available for our facilities. We still take concerns seriously and will work with you to resolve them.
For common support routes, see updating address, name or contact details, updating the authorised signatory and requesting a copy of your data.
See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.