Closing a facility doesn’t make its history vanish. While your account remains open, statements for a closed facility stay available to download; keeping your own archive covers you beyond that.
Where to look
- Sign in and go to Statements or Documents.
- Use the filter to include closed facilities or an older date range.
- Download the statements you need.
Plan for the long term
Business records should be kept for at least six years, and you may need a closed facility’s figures long after it ended — for an audit, an enquiry or a sale. So don’t rely solely on the portal: download and archive the closing statement and year-end summary when you settle. If you’ve closed your whole account and can’t sign in, contact us and we’ll help you obtain historic records, verifying your authority first.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: Finding an old statement in your history, How long to keep your statements, How long do you keep my records?.