Your account holds important information about your company's borrowing, so keeping it secure protects your business. A few habits make a real difference.
Protect your sign-in
- Use a strong, unique password that you don't reuse elsewhere
- Never share your login; give each colleague their own user account instead
- Be cautious of emails or calls asking you to confirm passwords or codes
Manage access carefully
- Give each user only the access their role needs
- Remove people promptly when they leave or change role
- Review your user list regularly so no old accounts linger
Spot anything unusual
If you notice activity you don't recognise, a login you didn't expect, or you think a password may have been exposed, change the password immediately and contact our support team. We will never ask you to disclose your full password, and we will never ask you to move money to keep it safe.
Because we lend only to companies, your account and its security sit outside the FCA consumer-credit regime, but the same common-sense protections apply. Looking after access is part of looking after your company's finances.
Useful next steps include resetting your password, adding users safely and removing access when someone leaves.
See also: Can I get a copy of my Business Loan Agreement?, Changing the main account administrator, Changing your communication preferences.