When you close your account, we don't simply delete all your information straight away. Some records we are legally required to keep for a period, even after an account is closed.
What we keep, and why
- Records of your agreement and repayments, to meet legal and regulatory obligations
- Information needed to deal with any later queries, audits or disputes
- Anything we must retain under tax, anti-money-laundering or other applicable law
We keep this information only for as long as we have a lawful reason to, then dispose of it securely. Closing the account does mean you'll lose online access, so download anything you want to keep beforehand.
Your data rights
Under UK data protection law you have rights over your personal data, including the right to ask for a copy of it or, in some cases, to ask us to erase it. Erasure rights are not absolute: where we are required to keep records, we cannot delete them until that period ends. You can read more in our privacy notice or contact us to make a request.
As a business lender, our service sits outside the FCA consumer-credit regime, but our data protection responsibilities still apply in full.
See also: How do I request a copy of my data?, What happens if there is a data breach?, What happens to my account when I repay in full?.