Not being able to get into your account is frustrating, and most of the time it comes down to something small and easily fixed. This page walks through the quick checks to try first, how to recover access if the password really is the problem, and — just as importantly — how to be certain you are on the genuine site before you type your details in anywhere.
Quick self-checks to try first
Before anything else, run through these. They clear up the large majority of sign-in problems in a minute or two.
- Check the email address. Sign in with the exact email address your account is registered to. A different address — a personal one instead of the business one, or an old inbox — simply will not match.
- Watch for Caps Lock and autocorrect. Passwords are case-sensitive. Caps Lock left on, or a phone keyboard auto-capitalising the first letter, is one of the most common causes of a "wrong password" message.
- Be wary of saved or autofilled details. A browser or password manager may be filling in an old password, or details for a different site. Clear the fields and type them yourself to be sure.
- Your session may simply have expired. For security, we sign you out after a period of inactivity. If a page that worked earlier now asks you to sign in again, that is expected — just sign in fresh.
- Try once more, slowly. Re-enter the email and password carefully, then submit. Avoid hammering the button — repeated rapid attempts can trip a temporary lock designed to keep your account safe.
Before you type a password anywhere, make sure you are actually on our portal. The official customer site is credicorp.co.uk — type that into your browser yourself rather than following a link in an email or text. For the full list of what is genuinely ours, see which Credicorp websites are genuinely ours, and to spot a fake login page, see recognising phishing and smishing messages.
How to reset or recover your access
If the checks above have not worked, the password itself is the most likely culprit. You can reset it yourself without needing to call us.
- Type the portal address yourself. Go to credicorp.co.uk and open the sign-in page directly, rather than clicking a link you were sent.
- Use the "forgotten password" link. On the sign-in page, choose the option to reset your password. You will be asked for the email address on the account.
- Check your inbox for the reset link. We send a secure link to that email address. If it is not there within a few minutes, look in your spam or junk folder, and confirm you used the right address.
- Set a new, strong, unique password. Choose something you do not use anywhere else. A few random words together are easy to remember and hard to guess.
- If you are locked out, give it a short while. A temporary lock after several failed attempts usually clears on its own after a short period. If you still cannot get in after resetting, contact us through the official site and we will help.
We will never phone, email or text you to ask for your full password, your PIN, or a one-time security code. A reset is always something you start and complete yourself through the genuine site — we cannot see your password and would never ask you to read it out. Anyone who does is trying to take over your account. See keeping your portal login secure.
How we confirm it is really you when you ask for help
If you do need to contact us about getting back in, we will first confirm we are genuinely speaking to you before discussing anything account-specific. This protects you from impersonation — and it is also why we will only ever help you reset access through our own secure process, never by you sharing a password with us.
We typically ask for a small set of details such as your name, date of birth and the address we hold, and a couple of digits from your account or reference number — never the whole thing. What we will never ask for is your full password, your card's long number, or a one-time code. For exactly how this works, see how we verify it is really you on the phone.
Keeping your login secure afterwards
Once you are back in, a few simple habits keep things safe going forward:
- Use a strong, unique password for the portal — not one you reuse on other sites.
- Turn on any extra login step the portal offers, so a password alone is not enough to get in.
- Secure the email account your sign-in is registered to. Whoever controls that email can often reset other logins, so protect it just as carefully.
- Sign out on shared or public devices and avoid saving the password in a browser someone else uses.
There is more on all of this in keeping your portal login secure.
This help site never asks you to sign in
One thing worth knowing: this help centre is account-blind. It holds no logins and stores none of your personal details — we cannot see your balance, your account, or whether you are signed in, and nothing you read here is tied to your identity. The only place you sign in is the portal on credicorp.co.uk. If a page that looks like ours asks you to "log in to read this" or to "verify your account" to view help, that is a warning sign of a fake.
If you still cannot get in
If you have run the checks, reset your password and confirmed you are on the genuine site but still cannot sign in, contact us through the official credicorp.co.uk site and we will help you recover access securely. Use the General Support Enquiry form or the details on our Contact Us page — and if a phone call is difficult for any reason, our Additional Support Needs form lets us note that on your account.
Credicorp Limited lends to UK limited companies and LLPs for business purposes. This is exempt business lending, not regulated consumer credit, so the borrower is the company rather than an individual — but the security of your portal login matters just as much, and the guidance above applies in full.
See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing the main account administrator.