Tying account communications to one person’s personal inbox creates a single point of failure. Routing them to a monitored shared inbox — accounts@ or finance@ your company — means the right people always see them, whoever is in that day.
How to set it up
- Add the shared address as a notification recipient in Account > Contacts & notifications.
- Decide whether it’s the primary contact or an additional recipient.
- Confirm the address by clicking the verification link sent to it.
Keep control separate
Receiving emails is not the same as being able to change the account — an inbox that gets alerts can’t approve a drawdown or change bank details unless a person there also holds a login and role. That separation is deliberate and healthy: communications can be shared widely while authority stays with named individuals.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: How to get notices sent to more than one email, Changing the primary contact email, Why am I not receiving account emails?.