If you’d rather not be called during your busiest trading hours, tell us. Recording your preferred contact hours and channel means routine servicing contact lands when it suits you — while genuinely urgent matters can still reach you promptly.
What you can set
- Preferred hours — for example, avoid mornings, or after 4pm only.
- Preferred channel — email first, or a call to a specific number.
- A best contact for a particular topic, such as payments or documents.
How to set it
Go to Account > Contacts & notifications > Contact preferences and record what suits you. These preferences apply to routine servicing; where something is time-critical — a failed payment, a security concern — we may still reach out promptly on the fastest channel, because leaving that until later usually isn’t in your interest.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: Changing your communication preferences, Managing your notification preferences, How do I contact Credicorp support?.