If your company pays by Faster Payments or CHAPS rather than Direct Debit, the payment reference is what lets us match the money to your facility. Get the reference right and the payment is allocated quickly; get it wrong and it can sit unmatched while we investigate.
Where to find your reference
- It is shown on your statement and in your online account, usually labelled as your payment or account reference.
- Use that exact reference — do not shorten it, add words, or use your company name on its own.
Our bank details
Only use the Credicorp account details shown in your online account or on an official statement. Be alert to fraud: if you ever receive new bank details by email or phone out of the blue, do not act on them. Check by logging in or calling us on a number you already trust. We will never ask you to send a payment to a personal account.
If you used the wrong reference
If you have already sent a transfer without the correct reference, contact us with the date, amount and sending account so we can trace and allocate it. Keeping the right reference on every transfer — especially overpayments and settlements — avoids delays and makes sure your balance updates when you expect it to.
See also: How do I pay by bank transfer?, How to update your business bank account details and Can I pay a Flex drawing from a different card or account?.