Dual approval (sometimes called maker-checker) means a sensitive change proposed by one person only takes effect once a second authorised person approves it. It is a simple, powerful control against both mistakes and fraud, and it costs you nothing but a few extra seconds.
What dual approval can cover
- Changing the business bank account we pay drawdowns to.
- Adding or promoting a user, or granting signatory rights.
- Requesting a facility-limit review.
- Updating the main administrator or primary contact.
How to switch it on
Go to Account > Users & roles > Approval rules and turn on dual approval for the change types you want protected. You need at least two authorised signatories on the account for it to work — the person who proposes a change cannot also approve it.
What your team sees
When someone proposes a covered change, it sits in a pending approvals queue and the other signatories are notified. Nothing is applied until a second person approves; either can reject with a reason.
Whenever a change touches money, access or your company’s data, we verify the request is genuinely from an authorised person before we act. We will never ask you to confirm full security details by email or phone to release information or push through a change — if a message pressures you to do that, treat it as suspicious and contact us to check.
See also: How to add a second authorised signatory, Understanding user roles and permissions, What to do if you suspect unauthorised access.