Most account admin is self-service, but some things can’t wait — an urgent drawdown while details verify, a suspected fraud, a collection about to fail with no funds. Here’s how to get to a person fast.
Fastest routes
- Suspected fraud or unauthorised access — contact us immediately and secure the account (change password, review users).
- A payment you can’t cover — tell us before it fails; there’s no-friction support and more options the earlier you call.
- An urgent drawdown held on verification — ask us to prioritise the review; we can’t skip it, but we can speed it.
Have your details ready
Quote your company name and number or account reference, and be ready to verify you’re authorised — that check is what protects you, and having the details to hand makes it fast. For anything genuinely urgent we’ll act promptly; keeping your contact details current means we can reach you back just as quickly.
Credicorp lends to UK limited companies and LLPs, not to individuals. The agreement is with the company and carries no director personal guarantee. Because this is business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or the FSCS — our own complaints process is the route if something goes wrong.
See also: How do I contact Credicorp support?, How to get through security checks faster, What to do if you suspect unauthorised access.