Many companies have a registered office — often an accountant’s or a formation agent’s address — that isn’t where they actually trade. You can hold both so formal correspondence and day-to-day contact each go to the right place.
How to set both
- In Account > Company details, set your registered office to match Companies House.
- Add your trading / correspondence address separately if it differs.
- Choose which address routine post should use.
Why it matters
The registered office is what we verify against and where certain formal notices belong; your trading address is where you’d rather day-to-day mail lands. Keeping the registered office aligned with Companies House avoids a mismatch at verification. If the registered office changes at Companies House, update it here too — it’s a quick edit and keeps everything in step.
Whenever a change touches money, access or your company’s data, we verify the request is genuinely from an authorised person before we act. We will never ask you to confirm full security details by email or phone to release information or push through a change — if a message pressures you to do that, treat it as suspicious and contact us to check.
See also: Updating your registered office address, How to keep your Companies House details in step, How to update your company details.