Step-by-step guides

All of your Credicorp loan documents are stored securely in your online account and can be downloaded at any time. This guide tells you where to find each document and how to save a copy.

Documents available in your account

The following documents are available to download once your loan is active:

• Business Loan Agreement — the signed legal contract between your company and Credicorp
• Key Information Sheet (KIS) — the pre-contractual summary showing your loan amount, total cost of credit, and full repayment schedule
• Business Purpose Declaration — your confirmation that the borrowing is for a business purpose
• Loan statements — a transaction-level record of your loan showing drawdown, payments received, and the current outstanding balance
• Settlement confirmation — available once your loan is fully repaid, confirming the loan is cleared

How to access your documents

1. Sign in. Go to clients.credicorp.co.uk and sign in with your email address and password
2. Select your loan. Choose it from the dashboard
3. Open Documents. Click Documents in the loan menu
4. Choose a document. Click the document you want to view or download
5. Save the PDF. Your browser will open it, and you can save it to your device using the download icon

Can I get documents emailed to me?

We do not automatically email copies of signed documents, but you can request them. Contact us at support@credicorp.co.uk and quote your company name and loan reference. We will reply with the documents as email attachments, usually within one business day.

What format are the documents in?

All loan documents are provided as PDFs. You will need a PDF reader — most modern browsers and devices can open PDFs natively without additional software. If you cannot open a PDF, Adobe Acrobat Reader is free to download.

I cannot log in to access my documents

If you have forgotten your password, use the Forgot password link on the sign-in page to reset it. If you no longer have access to the email address registered on the account, contact us and we will verify your identity and update your contact details before providing documents.

Documents for tax or accountancy purposes

Your Business Loan Agreement and loan statements are the documents most useful for your accountant or tax adviser. The loan statement shows the principal, interest, and fee breakdown, which is typically needed for correctly recording the borrowing in your company accounts. If your accountant needs something in a specific format, let us know and we will do what we can to help.

How long are documents stored?

We retain your loan documents for at least six years after the loan is repaid, in line with standard accounting and legal retention requirements. If your account has been closed for longer than this, contact us — we may still hold documents depending on the circumstances.

Questions?

If you cannot find a document in your account, or if you need a document in a specific format, contact our team and we will assist.

See also: Where to find your account documents, How to read a Key Information Sheet and How to read your Key Information Sheet (KIS).

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Getting a business loan can feel complicated, but with Credicorp the process is designed to be transparent and fast. This guide walks you through every stage, from checking whether your company qualifies right through to funds arriving in your account.

Step 1 — Check that your company qualifies

Credicorp lends to UK limited companies and LLPs only. We do not lend to sole traders, partnerships without limited liability, or individuals. Your company must be incorporated at Companies House and trading in the UK. The borrowing must be wholly or predominantly for a business purpose.

The key eligibility points to check before you start:

• Your company is a UK limited company or LLP
• You are a director or designated member authorised to enter contracts
• The loan is for a business purpose — not personal expenditure
• Your company has a UK business bank account in its own name

We lend £50 to £500 over 14 to 84 days, repaid weekly or fortnightly. If your funding requirement is much larger or longer, our products may not be the right fit for your company at this time.

Step 2 — See the cost before you apply

On our website you can view the current loan amounts, terms, and the cost of borrowing before you share any details about your company or yourself. We think it is only fair that you know what a loan will cost before you commit. The exact figures — total amount payable, total cost of credit, and your full repayment schedule — appear on your Key Information Sheet (KIS) inside the application, before you sign.

Short-term business loans carry a higher daily cost than longer-term bank finance. Please read the cost information carefully and only proceed if the repayment fits your company's cash flow.

Step 3 — Gather your documents

Before you start the online application, have the following to hand:

• Company number — this is on your Companies House filing confirmation or on your certificate of incorporation
• Photo ID — a passport or driving licence for the director applying
• Business bank statements — the most recent six months, as PDFs, if you prefer not to use Open Banking
• Business bank account details — account number and sort code for the account you want funds paid into

If you connect your business bank via Open Banking during the application, you will not need to upload statements manually. Open Banking provides read-only access to your transaction history; you can revoke it at any time after your application is complete.

Step 4 — Complete the online application

The application is completed entirely online, in your own time. You will:

1. Create your account. Create a secure account so your progress is saved
2. Enter your company details. Tell us about your company — we look it up on Companies House automatically once you enter your company number
3. Complete an identity check. This is an AML check on you as a director, not a personal consumer credit search, and it does not affect your personal credit file
4. Share your bank data. Connect your business bank via Open Banking or upload your last six months of statements
5. Review and sign. Review your offer, read your KIS, and sign the Business Loan Agreement electronically
6. Sign the declaration. Sign a short Business Purpose Declaration confirming the loan is for your company's business

Most applications can be completed in under 20 minutes when you have your documents ready and use Open Banking.

Step 5 — We assess your application

Once you have submitted your application, our systems assess your company's profile. We look at business credit data, bank account activity, affordability, and identity. In many cases a decision is made automatically within minutes. Some applications go to a member of our team for a manual review, which may take a little longer.

We will contact you by email with the outcome. If we cannot lend at this time, we will tell you clearly; we do not leave applications open indefinitely.

Step 6 — Receive your funds

If your application is approved and you have signed all documents, we will arrange transfer of the loan amount to your company's business bank account. We aim to fund the same business day when your application is complete and your identity and bank are verified, though processing times can vary. Funds arrive as a bank transfer to the sort code and account number you provided.

Step 7 — Repay on schedule

Your repayment schedule is set out in your KIS and your Business Loan Agreement. Payments are collected automatically on the dates shown. If a payment date does not work for your company's cash flow, contact our team as early as possible — we would rather discuss your situation in advance than deal with a missed payment afterwards.

If you experience financial difficulty at any point, our Payment difficulty section explains your options, including how to request a payment arrangement. For information on how bank statements or Open Banking fit into the application, see whether to upload bank statements or connect by Open Banking. Free independent advice is also available from Business Debtline (0800 197 6026).

Ready to start?

You can begin your application at any time. See the cost first, then apply when you are ready. If you have questions before you start, our contact page has details for our team, or search the help centre for specific topics.

See also: How to download your loan documents, How to raise a complaint with Credicorp, How to read your Key Information Sheet (KIS).

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If you are unhappy with any aspect of your experience with Credicorp — whether it is how a decision was made, how we communicated with you, or a service failure — we want to hear from you and put it right. This guide explains the full complaints process.

How to submit a complaint

You can raise a complaint in any of the following ways:

• By email: complaints@credicorp.co.uk
• Through your online account: sign in and use the complaints section under support
• In writing: Credicorp Limited, [our registered address as shown in your loan agreement]

There is no specific form you need to complete. Please describe what went wrong, when it happened, and what outcome you are looking for. The more detail you can give us, the more effectively we can investigate.

What we will do

Once we receive your complaint:

1. Acknowledgement. We will acknowledge receipt within 5 business days
2. Investigation. A named member of our team will take responsibility for your complaint and investigate it
3. Final response. We aim to send you a final response within 8 weeks of the date you first complained
4. Update if delayed. If we need more time, we will write to you explaining why and when you can expect a response

What our final response will contain

Our final response will tell you:

• Whether we uphold your complaint in full, in part, or not at all
• The reasons for our decision
• Any steps we are taking to put things right, which may include a financial remedy or an apology
• Your right to take the matter further if you remain dissatisfied

What if you are not satisfied with our response?

Because Credicorp lends to UK limited companies and LLPs for business purposes, your borrowing is outside the Financial Conduct Authority's consumer-credit regime. This means the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme (FSCS) do not apply to your loan.

If you are not satisfied with our final response, your options include:

• Referring to the Business Banking Resolution Service (BBRS) if your company meets their eligibility criteria (certain SMEs only — check thebbrs.org)
• Seeking legal advice — independent legal advice on contract disputes is available from solicitors specialising in commercial law
• Citizens Advice can help you understand your options even for business disputes

Urgent or sensitive complaints

If your complaint involves a time-sensitive matter — for example, a pending payment collection that you dispute, or a data breach — please contact us immediately and flag it as urgent. We will prioritise these cases.

If your complaint relates to financial difficulty rather than a service issue, please see our Payment difficulty guidance — there is a separate process for payment arrangements and hardship support.

Our complaints data

Credicorp publishes summary data on complaints volumes and resolution rates. You can find this in our About Credicorp section or request it directly by contacting us at complaints@credicorp.co.uk.

See also: How to download your loan documents, How to get a business loan: a step-by-step guide, How to read your Key Information Sheet (KIS).

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Before you sign a Credicorp Business Loan Agreement, you will receive a Key Information Sheet (KIS). This document summarises every financial detail of your loan in a standardised layout. It is not small print — it is the most important document to read before you commit. This guide explains each section so you know exactly what you are looking at.

What is a Key Information Sheet?

A KIS is a pre-contractual summary. It gives you the key figures for your specific loan offer in a clear, consistent format. Because Credicorp is a business lender operating outside the FCA consumer-credit regime, your KIS follows the voluntary best-practice format used across the responsible business lending sector rather than a statutory consumer-credit template — but it covers the same essential information.

You will receive your KIS inside your online application, before you reach the signature step. Take time to read it.

The figures on your KIS

Amount borrowed

The net amount of money Credicorp will transfer to your company's business bank account. This is the figure you are borrowing — not the total you will repay.

Total amount payable

The full sum your company will pay to Credicorp over the life of the loan, including the original amount borrowed plus all interest and any fees built into the repayment schedule. This is the single most important figure for understanding what the loan actually costs.

Total cost of credit

The total amount payable minus the amount borrowed. This is the pure cost of the loan to your company — every pound of interest and fees, with the principal stripped out. Comparing this number across different loan offers lets you see which is cheaper in cash terms.

Loan term

The number of days from the date you sign to the date of your final repayment. Credicorp loans run from 14 to 84 days.

Repayment schedule

A table showing every payment date, the amount due on each date, and the running balance after each payment. Check that each payment date is a date when your company can reliably make payment. If a date falls on a bank holiday or weekend, note that the collection may shift to the nearest working day — this will be stated in your agreement.

Repayment frequency

Whether repayments are weekly or fortnightly. This is set at the point you choose your loan term; it does not change after signing.

Early repayment charge (if applicable)

If an ERC applies, it is shown here as a fixed amount. The ERC is only triggered if you repay the full loan before a certain point in the term. Repaying after that threshold — or repaying on schedule — does not trigger it. The ERC is not a penalty for paying on time; it is a cost recovery for very early settlement.

What to check before you sign

1. Check the amount. Confirm the amount borrowed matches what your company needs
2. Check the total cost. Confirm the total cost of credit is acceptable for your business situation
3. Check each repayment date. Make sure every date works for your cash flow — if not, consider a different term
4. Check the bank account. Confirm the account shown for drawdown is the correct one

If any figure looks wrong or you do not understand a line, do not sign. Contact us and we will explain it before you proceed. You can also search the help centre — Fees & charges and Payments cover the most common questions in detail.

Where can I find my KIS after signing?

A copy of your KIS is attached to your Business Loan Agreement, which is available to download from your account at any time after you sign. Sign in and go to your loan documents.

See also: How to download your loan documents, How to get a business loan: a step-by-step guide, How to raise a complaint with Credicorp.

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You can repay your Credicorp loan in full at any time before the end of your agreed term. Early repayment means you pay less in total, because interest only accrues on the days the loan is outstanding. This guide tells you exactly how to do it.

Can I repay my loan early?

Yes. There is no restriction on repaying early, and we will never penalise you for doing so. If an early repayment charge (ERC) applies, it is a fixed fee set out in your Business Loan Agreement — it does not increase the longer you hold the loan. An ERC is only triggered if you repay before a certain point in the loan term; the details are in your agreement and your Key Information Sheet.

How to get your early settlement figure

Your settlement figure is the total you need to pay to clear the loan on a specific date. It includes:

• The outstanding principal (the amount you borrowed that has not yet been repaid)
• Any interest that has accrued up to the settlement date
• Any applicable early repayment charge
• Any unpaid fees or missed-payment charges already applied to your account

To get your settlement figure, sign in to your account and navigate to your loan. The portal shows a live settlement figure and lets you choose a settlement date. Alternatively, contact our team and we will provide one in writing.

Settlement figures are date-specific: if you request a figure for today and pay tomorrow, the figure will be slightly higher because one more day of interest has accrued.

How to make an early repayment

Once you have your settlement figure and a settlement date:

1. Sign in. Log in to your account at clients.credicorp.co.uk
2. Select Repay early. Go to your active loan and select Repay early
3. Confirm the date and figure. Confirm the settlement date and the figure shown
4. Make the payment. Transfer the amount from your business bank account to the details displayed

Please pay the exact settlement figure shown. If you pay a different amount, the difference will either leave a small balance outstanding or create a small overpayment that we will refund.

What happens to my regular payments?

Once your settlement payment has cleared and your loan is marked as repaid, any future scheduled direct debit collections will not be taken. If a scheduled payment date falls within the period it takes for your bank transfer to clear, contact us in advance so we can avoid a double collection.

When will my account close?

Your loan account closes automatically once the settlement payment has been received and processed. You will receive an email confirmation. Any overpayment is refunded to your business bank account within a few working days.

Can I get confirmation for my records?

Yes. Once your loan is fully repaid, a settlement confirmation is available to download from your account. This is a useful document to keep if you ever need to demonstrate that the loan is cleared — for example, when applying for finance from another lender.

Questions?

If you are unsure about your settlement figure or have a question about early repayment, contact us before you make a payment. We can confirm the exact amount and make sure your loan closes cleanly on the date you choose.

See also: Can I pay my loan off early?, Early repayment: how to do it and what you save, Can I repay Credicorp Slice early?.

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A payment arrangement lets you replace your existing repayment schedule with one that reflects what your business can realistically afford right now. This guide explains when to use one, how to request it, and what to expect.

What is a payment arrangement?

A payment arrangement is a formal agreement between you and Credicorp to accept reduced or restructured payments for a period of time. Instead of your original schedule, you pay an agreed amount at an agreed frequency — for example, £500 each month instead of £1,200 — until your situation improves or the arrangement is reviewed.

Entering into a payment arrangement is not a default. It is a practical solution for businesses experiencing a genuine short-term difficulty. Engaging with us early is always the right move.

When should I request one?

Consider a payment arrangement if:

• You have missed a payment or know an upcoming payment is at risk
• Your cash flow has changed significantly since you took the loan
• You have lost a key customer or contract
• You are dealing with a seasonal dip or unexpected business cost
• Your repayment schedule simply no longer fits your trading pattern

The sooner you ask, the more flexibility we have. Waiting until you are already in arrears limits the options available to both sides.

How to submit a payment arrangement request

1. Open the form. Open the Payment arrangement form and sign in when prompted
2. Enter your proposal. Enter the amount you can pay each time and how often (weekly, fortnightly, monthly)
3. Add context (optional). Optionally include a brief reason — this helps us understand your situation quickly, but you do not have to go into detail
4. Submit. Submit the form

Our payments team will review your request and respond by email, usually within two working days. We may ask for a little more information if the request covers a longer period or a significant reduction.

What happens while my request is being reviewed?

Your existing schedule remains in place until a new arrangement is formally agreed. If a collection falls due while we are reviewing your request, contact us directly so we can note it and avoid any automated follow-up in the meantime.

What if I need help urgently?

If a payment has already failed or will fail within the next 24 hours, call or email us directly rather than using the form — this is faster. Our contact details are on the contact page.

If your company is under serious financial pressure, you can also get free specialist advice from Business Debtline (0800 197 6026, Mon–Fri 9am–8pm). Their advisers work specifically with small businesses and their service is completely free and confidential.

Will a payment arrangement affect my account status?

A formal arrangement is noted on your account and may be reflected in any business credit data reported by Credicorp. However, an agreed arrangement always looks better than unresolved arrears — it demonstrates that you engaged with the problem and found a workable solution. Once your trading position recovers and you resume normal payments, your account returns to good standing.

More information

For a wider view of what options are available when repayments become difficult, see the Payment difficulty section of the help centre, or read What to do if you miss a payment.

See also: How to download your loan documents, How to get a business loan: a step-by-step guide, How to raise a complaint with Credicorp.

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Repayments on Credicorp loans are collected by Direct Debit on your agreed schedule. This guide explains how to set one up, make changes, and what happens if a payment cannot be collected.

Do I need to set up a Direct Debit?

In most cases your Direct Debit mandate is set up automatically as part of the application process, using the business bank account details you provided. You will receive a Direct Debit confirmation notice from your bank before the first collection is taken.

If your mandate was not set up at application — or you need to change it — you can request this at any time using the form below.

How to request a Direct Debit set-up or change

1. Open the form. Open the Direct Debit request form and sign in when prompted
2. Choose your action. Select what you want to do: set up a new mandate, change the amount, change the date, or cancel
3. Enter the details. Enter the payment amount and your preferred collection date if relevant
4. Submit. Submit the form — our payments team will action it and send you confirmation

Changes to an existing mandate usually take effect before the next scheduled collection date, provided you submit the request at least three working days in advance.

Changing your business bank account

If your company has changed its bank account, you will need to set up a new Direct Debit mandate on the new account and cancel the old one. Use the Update your contact details form to notify us of the new account, then use the Direct Debit form to set up the replacement mandate. Do not cancel the old mandate before the new one is confirmed, or you risk a missed payment.

What happens if a Direct Debit collection fails?

If your bank returns a collection unpaid — for example because of insufficient funds or a cancelled mandate — the following happens:

• We are notified by the payment processor on the day of the failed collection
• We email and (where applicable) text you the same day
• A missed-payment charge may be applied as set out in your Business Loan Agreement

If a payment is at risk, contact us before the collection date. Acting early means more options are available to you. See What to do if you miss a payment for the full process.

Can I pay manually instead?

Yes. You can make a manual bank transfer at any time — for example to catch up on a missed payment or to make a one-off extra payment. Sign in to your account to see the correct payment reference and account details to use. Always quote your loan reference in the payment reference so the funds are matched to your account correctly.

Questions about your Direct Debit

If you are unsure about your Direct Debit status, have received a notification from your bank, or have any other question about how payments are collected, contact our payments team. If a payment has already failed, see what happens if your Direct Debit fails for the next steps.

See also: How to download your loan documents, How to get a business loan: a step-by-step guide, How to raise a complaint with Credicorp.

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Your Credicorp account is available at clients.credicorp.co.uk. Once signed in, you can view your loan balance, download statements, make payments and submit requests without calling or emailing us.

How to sign in

1. Go to the sign-in page. Navigate to clients.credicorp.co.uk/login
2. Enter your email. Enter the email address associated with your Credicorp account
3. Enter your password. Enter your password and select Sign in

Once signed in, you will see your account dashboard. If you have more than one active loan, each is listed separately.

I have forgotten my password

Select Forgot password on the sign-in page and enter your email address. You will receive a reset link by email within a few minutes. If the email does not arrive, check your spam or junk folder. The reset link is valid for 60 minutes.

I cannot remember which email address I used

Your account email address is the one you provided during your Credicorp application. It may be a company email or the email address of the director who applied. If you are unsure, contact our support team with your company name and we will look it up for you.

My account is locked

After several failed sign-in attempts, your account is temporarily locked as a security measure. Wait ten minutes and try again. If your account remains locked, contact our support team and they will unlock it.

What can I do once signed in?

From your account you can:

• View your current balance, next payment date and amount
• See your full payment history
• Download statements and copies of your Business Loan Agreement
• Make a payment or request an early settlement figure
• Submit support requests including payment arrangements, extensions and detail updates

Most routine account tasks can be completed entirely online without contacting us.

Signing in to submit a form

Some forms on this help site — such as payment arrangements and statement requests — require you to sign in before you can submit them. You will see a prompt to sign in when you open those forms. After signing in you will be returned to the form automatically.

Forms marked as available to everyone (such as general enquiries and complaints) do not require you to sign in.

Can I update my sign-in email address?

Yes. Once signed in, go to your account settings to update your email address. Or use the Update your contact details form and our team will make the change for you. Your new email address will then be the one you sign in with going forward.

Still having trouble?

If you cannot sign in and the steps above have not helped, contact our support team. Have your company name ready and, if possible, the email address you think is registered. We can verify your identity and restore access quickly.

See also: How to submit a support request online, Adjusting text size, contrast and zoom and Can I pay extra towards my balance?.

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The help centre has a set of online request forms that send your request directly to the right Credicorp team. This guide explains how to find the right form, what to expect after you submit, and what to do if you are not sure which form you need.

Where are the forms?

All request forms are available from the Forms & Requests page. Each form is named for the task it covers — for example, Set up a payment arrangement or Request a statement of account. You can also reach individual forms directly from relevant help articles.

Do I need to sign in?

It depends on the form:

• Public forms (general support, complaints, callback request, additional support) — anyone can submit these without signing in
• Account forms (statement requests, update details, copy of agreement) — require you to be signed in to your Credicorp account
• Loan forms (payment arrangements, payment extensions, settlement figures, Direct Debit changes) — require you to be signed in and to have an active loan

If you open a form that requires sign-in, you will be prompted automatically. After signing in you are returned to the form. See How to sign in to your account if you need help accessing your account.

How to submit a form

1. Open the form. Go to Forms & Requests and select the form you need
2. Sign in if prompted. See the section above for which forms require sign-in
3. Fill in the fields. Complete all required fields — these are marked on the form
4. Review and submit. Check your answers and select Send request
5. Note the confirmation. You will see a confirmation on screen and receive an email receipt

Once submitted, your request goes directly to the relevant team — payments, hardship, support or complaints — so it reaches the right person without being routed through a general inbox first.

How long does a response take?

Most requests are acknowledged on the same working day and handled within two working days. Complaints are formally acknowledged within five working days as required by our complaints procedure. If you have not heard from us within those timescales, contact us directly quoting the reference number from your confirmation email.

Which form should I use?

The most commonly used forms are:

• General support enquiry — if you are not sure which form applies, start here
• Set up a payment arrangement — if you need to pay a different amount or frequency
• Request a payment extension — to move a single payment date
• Request a statement of account — to get a record of your payments and balance
• Make a complaint — if something has gone wrong and you want us to investigate
• Request a callback — if you would prefer to talk to someone

What if none of the forms fits my request?

Use the General support enquiry form and describe what you need. Our team will read it and pass it to the right person. Alternatively, you can contact us directly by phone or email — see how to contact us and what each channel can do for a full breakdown.

See also: How to download your loan documents, How to get a business loan: a step-by-step guide, How to raise a complaint with Credicorp.

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Your business bank account is at the centre of your Credicorp loan — it is where we send your funds and where your repayments are collected from. If your company has switched banks or opened a new account, it is important to tell us promptly so that payments are not disrupted.

Why you need to tell us quickly

Repayments are collected by direct debit from the bank account registered on your loan. If that account is closed or changed without telling us, a collection attempt may fail. A missed payment affects your company's relationship with us and may incur a charge. Equally, if you are awaiting a drawdown and your bank details have changed, we will send funds to the old account, causing a delay.

How to update your bank details

To change your registered business bank account:

1. Sign in. Sign in to your Credicorp account
2. Go to bank settings. Navigate to Account settings or Payment methods (the label depends on which section of the portal you are in)
3. Select Update bank account. Choose Update bank account
4. Enter your new details. Enter your new account number and sort code
5. Verify the account. We may ask you to confirm a small penny-test transaction or provide a bank statement showing the account is in your company's name
6. Confirm. Confirm the change

We will send a confirmation email once the update is processed. Please allow at least two working days before a scheduled payment for the change to take effect on your direct debit instruction.

What if I cannot update it in the portal?

If the option is not showing in your account, or if you have an active loan that is near a payment date, please contact us directly. We can update your bank details manually and confirm the change in writing. Do not wait until after a failed payment — contact us as soon as you know the account is changing.

Can the new account be in a different name?

No. We require your loan to be linked to a business bank account held in your company's legal name. We cannot accept personal bank accounts or accounts in a trading name that does not match your registered company name. If your company has changed its name, contact us to update your records at the same time.

Open Banking connections

If you connected your bank via Open Banking during your application, that connection is used for affordability assessment only — it is not the same as your direct debit mandate. Updating your direct debit bank details does not automatically update or disconnect your Open Banking link. If you used Open Banking and want to revoke that read-only access, you can do so directly in your bank's app or online banking under connected accounts or third-party apps.

Questions about payments?

Our Payments section covers direct debits, payment dates, and what to do if a payment fails — including what happens if your Direct Debit fails. If you have a question specific to your account, contact our team and we will help.

See also: How to download your loan documents, How to get a business loan: a step-by-step guide, How to raise a complaint with Credicorp.

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Missing a loan payment is stressful, but dealing with it quickly is always the right move. This guide explains what happens when a payment is missed, what you should do, and where to get free support.

What happens when a payment fails?

If a direct debit collection is not honoured by your bank on the due date, the following typically happens:

• We receive a notification from the payment processor that the collection failed
• We send you an email and (if applicable) an SMS alert on the same day
• A missed-payment charge is applied to your account as set out in your Business Loan Agreement
• Your account status is updated to reflect the arrears

We do not report to personal credit reference agencies because your loan is to your company, not to you personally. However, business credit data on your company may be updated to reflect missed payments, which can affect your company's credit profile with other lenders.

What you should do immediately

1. Check your bank balance — confirm whether the issue was insufficient funds, a bank error, or a direct debit mandate problem
2. Contact us the same day — reach our team as early as possible. The sooner we hear from you, the more options we have to help
3. Make a payment if you can — if funds are available, you can make a manual payment to bring your account up to date. Sign in to see your current balance and payment details
4. Do not wait to see if it resolves itself — it will not. Arrears compound quickly on short-term loans

What if you genuinely cannot pay right now?

If your company is experiencing genuine financial difficulty — not just a timing issue — the most important thing is still to tell us. We can discuss options including:

• A revised repayment arrangement based on your current cash flow
• A short-term payment deferral in exceptional circumstances
• A reduced payment plan while you stabilise

We take a pragmatic approach to companies in temporary difficulty. We would rather agree a workable plan with you than pursue the full outstanding balance through other means. Our Payment difficulty section covers all of these options in detail. To understand what happens to your credit file, see what arrears means and whether it affects your credit file.

Free independent advice

You do not have to deal with this alone. Free, confidential advice for businesses experiencing financial difficulty is available from:

• Business Debtline — free specialist advice for UK small businesses, 0800 197 6026 (Mon–Fri 9am–8pm)
• MoneyHelper — government-backed guidance for both individuals and businesses
• Citizens Advice — general financial and legal guidance

Using one of these services is free and does not affect your position with us. Getting expert advice is always a sensible step.

Will a payment arrangement affect future borrowing?

A formal payment arrangement on your current loan will be noted on your account. This may affect whether Credicorp can lend to your company again in the future, and it may affect business credit data held by third-party agencies. However, reaching an agreed arrangement is always better than unresolved arrears — it shows you engaged with the problem and resolved it responsibly.

Contact us

If a payment has failed or you know an upcoming payment may be at risk, please contact our team right away. Early contact always leads to better outcomes for your company.

See also: How to download your loan documents, How to get a business loan: a step-by-step guide, How to raise a complaint with Credicorp.

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