The account administrator manages users, contact details and settings on your company's Credicorp account. When that person leaves or moves on, it's important to transfer those responsibilities so the account stays under proper control.
Where there is more than one administrator
If your account already has another administrator, the handover is simple. The existing administrator can promote a colleague to administrator and then remove or downgrade the person who is leaving. We recommend keeping at least two administrators at all times so you are never locked out of user management.
Where there is only one administrator
If the sole administrator is leaving before appointing a replacement, contact our support team. To protect your business, we will need to confirm that the request genuinely comes from the company before we make any change. We may ask for details that show the request is authorised by someone with authority to act for the company.
After the change
- Review the full user list and remove anyone who no longer needs access
- Check that company contact details and notification settings are still correct
- Make sure the new administrator knows how to reach our support team
The account remains the company's throughout; you are simply changing who manages it on the company's behalf.
Related account controls include adding users to your company account, removing a user from your account and understanding user roles and permissions.
See also: Can I get a copy of my Business Loan Agreement?, Changing your communication preferences, Closing your account: what to do first.