Login problems are almost always solvable without contacting support. Work through the checks below in order before raising a ticket.
Common causes and quick fixes
- Wrong email address — your Credicorp login is tied to the business email you registered with, not a personal address. Try any alternative business email addresses you may use.
- Account locked after failed attempts — after five incorrect password entries, the account is locked for 15 minutes. Wait, then try once more or use the Forgotten password? link.
- Browser cache or cookies — clear your browser cache, or try an incognito/private window. Outdated session cookies occasionally prevent the login page from loading correctly.
- Two-factor authentication (2FA) code not arriving — check that your registered mobile number is current. Authenticator app codes can fail if your device clock is out of sync; re-sync it in your phone's date/time settings.
- Account not yet verified — new users must click the verification link in their invitation email before they can log in. Request a fresh invite from your company's account administrator.
When to contact support
If you have worked through the above and still cannot log in — particularly if you suspect unauthorised access or your email address has changed — contact our team directly. Include your Companies House number in your message so we can locate your account quickly and securely.
Security notice
Credicorp will never ask for your password by email, phone, or chat. If you receive any such request, do not respond and report it to us immediately.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How do I reset my Credicorp account password?, Who can access my Credicorp account?.