The most common reason a Direct Debit fails is simply that the business account did not hold enough on the day. A little planning around your collection date prevents almost all of these failures.
Know your date and amount
Check your Direct Debit notice and online account so you know exactly when the next collection is due and how much it will be. On Credicorp Flex the amount can vary cycle to cycle, so do not assume it matches last time — read the renotified figure.
Fund the account in good time
- Aim to have cleared funds in place from the working day before the due date.
- Do not rely on a transfer made on the morning of collection landing in time.
- Remember collections shift to the next working day if the date falls on a weekend or bank holiday — but keep the funds ready around the original date to be safe.
Align the date with your cash flow
If your due date consistently falls just before your main customer receipts arrive, ask us to move it to shortly after. A date that fits your real cash-flow rhythm is the most reliable fix of all.
If the money will not be there
If you can see a shortfall coming, contact us before the due date. Early conversations open up options that disappear once a collection has already failed.
See also: How much notice will I get before a Direct Debit is collected?, Can I make a one-off extra payment without changing my Direct Debit? and How to set up or change a Direct Debit with Credicorp.