If you paused notifications — perhaps over a quiet period — turning them back on is quick. It’s worth doing promptly so you don’t miss a statement notice or, more importantly, a payment alert.
How to re-enable them
- Go to Account > Contacts & notifications.
- Switch the paused categories back on, or lift the pause entirely.
- Check your email and mobile on file are still current so alerts actually reach you.
Which to prioritise
If you only turn a few back on, make them the payment alerts — an upcoming-collection reminder and a failed-payment alert. Those are the ones that save you money and hassle. You can keep purely informational messages quieter if you prefer, but leaving yourself blind to a failed collection is the pause worth ending first.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: Temporarily pausing account notifications, Managing your notification preferences, How to get a reminder before a collection.