Closing your account is straightforward, but a little preparation saves trouble later. Working through these steps first means nothing is left behind once access ends.
Before you ask us to close it
- Check there is no outstanding balance on any Credicorp Flex or Slice facility
- Request a settlement figure if you still have a balance to clear
- Download your agreement, statements and any documents you want to keep
- Tell your accountant or bookkeeper, in case they need records first
What closing means
Once the account is closed, the logins for your users stop working and you'll no longer be able to sign in to view documents online. We will keep records for as long as we are required to for legal and regulatory reasons, but it is far easier to download what you need before closure than to request it afterwards.
How to start
When you're ready, ask our support team to close the account. We'll confirm there's nothing outstanding and let you know once it's done. If your company is being dissolved, sold or restructured, mention that too, as we may have additional steps to help things go smoothly.
See also: What happens to my data after I close my account?, What is the principal on a loan?, How to prepare your company before you apply.