Notifications about activity on your account, such as a new sign-in or a change to your details, are not just admin. They are an early-warning system. Paying attention to them can be the difference between catching fraud quickly and finding out too late.
Alerts worth watching
- A sign-in from a device, browser or location you do not recognise.
- A change to your password, email address or contact details that you did not make.
- A new authorised user being added to the account.
- Repeated failed login attempts.
What to do if an alert looks wrong
If you receive a notification for something you did not do, act quickly. Sign in directly through your portal, not via any link in the alert, change your password, and check who currently has access. Then contact us through a verified channel so we can review recent activity.
Keep alerts switched on
- Make sure notifications are enabled in your account settings.
- Check they go to an address that is itself well secured.
- If more than one person uses the account, agree who watches for these alerts.
A genuine alert from us will never ask you to confirm your password or two-factor code, so treat any that does as suspicious. For a full guide on checking your sign-in history and what red flags to look for, see reviewing suspicious login activity on your account. To add a passkey for stronger sign-in protection, see setting up a passkey for your Credicorp account.
See also: Advance-fee and fake loan offer scams, Choosing a strong password for your business account, How Credicorp will — and won't — contact you.