It is easy to overlook contact details when a phone number changes or a colleague leaves, but keeping them current is an important part of keeping your account secure. They are the channels through which security alerts reach you and through which we can confirm genuine requests.
Why current details protect you
- Security alerts and one-time codes need to reach a number or address you actually control.
- Out-of-date details can mean an alert about suspicious activity goes to someone who has left your business.
- If we ever need to confirm an unusual request, accurate details help us reach the right person quickly.
Watch out for unrequested changes
A common fraud tactic is to quietly change the contact details on an account so that future alerts and codes go to the criminal instead of you. If you receive a notification about a change to your phone number or email that you did not make, treat it as a serious warning sign and act immediately.
Keeping them current safely
- Update details yourself by signing in to your portal directly.
- Remove contact points tied to people who have left the business.
- Never make a change because an unsolicited caller or message told you to.
If something looks wrong, contact us through a verified channel and we will help you check and correct it.
See also: Keeping your company details current with us during the term, Keeping your portal login secure, Keeping your devices secure for business finance.