An authorised signatory is a person your company has empowered to act on its behalf in dealings with us, such as agreeing changes to your facility. When that person changes, the account needs to be updated so we know who has authority.
When you might need to change it
- A director or finance lead with authority leaves the business
- Your company appoints someone new to handle its finance arrangements
- Your board changes who is authorised to act
How we handle the change
Because a signatory can make decisions that bind the company, we verify these changes carefully. We'll need confirmation that the new arrangement is genuinely authorised by your company, for example by someone with existing authority or appropriate evidence of the appointment. This protects your business from unauthorised changes.
Signatory versus user access
It's worth knowing the difference between a signatory and a portal user. A user can sign in and view or manage the account online according to their role. A signatory has authority to act for the company in its agreement with us. Someone may be one, both or neither. To start a change, contact our support team and we'll guide you through what's needed.
Related changes include changing the main account administrator, updating registered company details and updating address, name or contact details.
See also: How do I add users to my company account?, Can I get a copy of my Business Loan Agreement?, Changing your communication preferences.