You can choose how Credicorp gets in touch with you for different types of communication, and you can update those preferences whenever your circumstances change. This is separate from your notification content preferences — see managing your notification preferences for which types of message you receive.
What communication preferences cover
Communication preferences control the channel we use — email, phone or post — for different categories of message. They do not change the contact details themselves; if your phone number or email address has changed, update those first. See how to update your contact details.
The categories you can typically set preferences for include:
- Account notices — statements, payment confirmations, and changes to your agreement.
- Security alerts — sign-in from a new device, password changes, and suspicious activity warnings. These are always sent to at least one verified channel.
- Payment reminders — upcoming due dates and confirmation that a payment has been received.
- Service updates — information about new features, planned maintenance, or changes to how the portal works.
How to change your preferences
- Sign in to your account at clients.credicorp.co.uk/login.
- Go to Settings and look for Communication preferences or Contact preferences.
- For each category, choose your preferred channel — typically email, phone or post. You can usually select more than one channel per category if you want messages to reach you in more than one way.
- Save your changes. They take effect immediately.
Messages we will always send
Some communications are essential to the operation of your agreement and cannot be switched off or restricted to a single channel. These include important legal notices, changes that affect your facility, and anything we are required to send you by regulation. Security alerts about unusual account activity are also sent regardless of your preferences — they use every verified channel we hold for you.
Preferences are per-user
If more than one person on your team has a login, each person sets their own communication preferences. This means the finance director can receive payment confirmations by email while the office manager gets them by phone, and neither setting affects the other. See adding users to your company account if you need to set up additional logins.
When to review your preferences
Review your communication preferences whenever something changes in your business — for example:
- A key contact leaves or joins the team.
- Your company moves to a new office or changes its phone system.
- You bring in an accountant or bookkeeper who needs to receive certain notices.
- You change how your finance team works day to day.
Keeping your details safe while updating
Always update your contact details and communication preferences by signing in to the portal directly. Never make changes because an unsolicited caller, email or message told you to — that is a common fraud tactic. If you receive an unexpected message asking you to update your details, contact us through a verified channel to check whether it is genuine. See why keeping your contact details up to date matters for security and how to tell a genuine Credicorp email.
See also: Can I get a copy of my Business Loan Agreement?, Changing the main account administrator, Closing your account: what to do first.