The help centre has a set of online request forms that send your request directly to the right Credicorp team. This guide explains how to find the right form, what to expect after you submit, and what to do if you are not sure which form you need.
Where are the forms?
All request forms are available from the Forms & Requests page. Each form is named for the task it covers — for example, Set up a payment arrangement or Request a statement of account. You can also reach individual forms directly from relevant help articles.
Do I need to sign in?
It depends on the form:
- Public forms (general support, complaints, callback request, additional support) — anyone can submit these without signing in
- Account forms (statement requests, update details, copy of agreement) — require you to be signed in to your Credicorp account
- Loan forms (payment arrangements, payment extensions, settlement figures, Direct Debit changes) — require you to be signed in and to have an active loan
If you open a form that requires sign-in, you will be prompted automatically. After signing in you are returned to the form. See How to sign in to your account if you need help accessing your account.
How to submit a form
- Open the form. Go to Forms & Requests and select the form you need
- Sign in if prompted. See the section above for which forms require sign-in
- Fill in the fields. Complete all required fields — these are marked on the form
- Review and submit. Check your answers and select Send request
- Note the confirmation. You will see a confirmation on screen and receive an email receipt
Once submitted, your request goes directly to the relevant team — payments, hardship, support or complaints — so it reaches the right person without being routed through a general inbox first.
How long does a response take?
Most requests are acknowledged on the same working day and handled within two working days. Complaints are formally acknowledged within five working days as required by our complaints procedure. If you have not heard from us within those timescales, contact us directly quoting the reference number from your confirmation email.
Which form should I use?
The most commonly used forms are:
- General support enquiry — if you are not sure which form applies, start here
- Set up a payment arrangement — if you need to pay a different amount or frequency
- Request a payment extension — to move a single payment date
- Request a statement of account — to get a record of your payments and balance
- Make a complaint — if something has gone wrong and you want us to investigate
- Request a callback — if you would prefer to talk to someone
What if none of the forms fits my request?
Use the General support enquiry form and describe what you need. Our team will read it and pass it to the right person. Alternatively, you can contact us directly by phone or email — see how to contact us and what each channel can do for a full breakdown.
See also: How to download your loan documents, How to get a business loan: a step-by-step guide, How to raise a complaint with Credicorp.