Most confirmation emails arrive within five minutes of submission. If yours has not appeared after that, there are a few things to check.
Check your spam or junk folder
Emails from noreply@credicorp.co.uk occasionally land in spam or junk filters, particularly with certain business email providers. Check those folders before assuming the email was not sent. If you find it there, mark it as "not spam" so future emails arrive in your inbox.
Check the email address on your account
Log in to your portal at clients.credicorp.co.uk and verify the email address shown on your account profile. If it is incorrect, update it and request a new confirmation from the contact form. A typo during registration is a common cause of missing emails.
Confirm the application is actually submitted
Log in to your portal and look at your application status. If it shows a status of Under review, Decision pending, or Approved, your application was received successfully even if the email has not appeared. If it still shows Draft or In progress, you may need to complete and resubmit it.
Check with your IT or email administrator
If you use a managed business email (Microsoft 365, Google Workspace, or a hosted mail service), your IT team or email provider may have a spam filter that is capturing our emails. Ask your administrator to whitelist @credicorp.co.uk or check the quarantine folder.
Still nothing?
Contact us using the General Support Enquiry form, quoting the name of the company you applied for. We can confirm receipt of your application and resend a confirmation.
See also: How quickly will I get a decision?, How Credicorp will and will not contact you, The identity check during my application failed.