There is more than one way to reach us, and the right one depends on what you are trying to do. This page sets out the channels and what each is best for, so you get to the right place first time.
For anything about your own account
Account actions — checking your balance, making a payment, setting up an arrangement, requesting documents, updating your details — happen securely in your online portal, after you sign in. This is by design: it keeps your information protected behind your login, and it is the only place a genuine request to pay will appear. Sign in at clients.credicorp.co.uk.
| If you want to… | Use… |
|---|---|
| Manage your account or make a payment | Your portal, after signing in |
| Ask a general question about products or process | This help centre, or Credi (the assistant on this site) |
| Raise a complaint | Your portal, email, or post — see how to complain |
| Ask for accessibility support | The Additional Support Needs form — see accessibility and additional support |
| Tell us you are struggling to pay | Contact us early — see struggling to pay |
For general questions
You do not need to sign in to ask a general question. The contact page on our main site has the ways to reach us, and Credi, the assistant on this help centre, can answer questions about our products, eligibility, applying, costs and processes at any time. Credi is knowledge-only — for anything tied to your specific account it will point you to sign in, because it cannot see account details.
Our systems and self-service are available around the clock, so you can check your account or ask Credi a question whenever suits you. Remember we will never contact you out of the blue to ask for a password, PIN or one-time code — see how we will and won't contact you.
If you are not sure which route you need, start here in the help centre or ask Credi, and we will point you to the right place. For support needs of any kind, see accessibility and additional support.
See also: Reading your statements and payment information in an accessible way, Adjusting text size, contrast and zoom, Alternative formats we offer.