The client portal at clients.credicorp.co.uk is the primary self-service channel for managing your company's facility. Most routine tasks can be completed there without needing to contact the team directly, which is faster for your company and means actions are processed immediately during business hours.
What you can do in the portal
- View your current balance: See your outstanding principal, accrued finance charges, and available headroom (Flex) in real time.
- Download statements: Access current and historic monthly statements in PDF format.
- Submit a draw request (Flex): Request a new disbursement against available headroom.
- Request a settlement figure: Generate or request a payoff amount for early full repayment.
- Update contact details: Change the email address or phone number for facility notifications.
- Raise a query: Submit questions or disputes with a reference number for tracking.
Access and security
Portal access is granted to directors listed on the company's application. Each director has a separate login tied to their email address. Multi-factor authentication is required. If a director leaves the company, access should be revoked promptly by contacting Credicorp — the portal cannot be used to self-remove another director's access for security reasons.
What still requires direct contact
Some actions — such as changing the direct debit bank account, requesting a term-loan top-up, or reporting a potential fraud on the account — require verification that cannot be completed through the portal alone. In these cases, the portal query form is the fastest starting point as it creates a tracked case automatically.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee required as standard. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How is my Credicorp loan statement structured?, How do I request a top-up or further draw?.