Credicorp is a digital-first lender, but we recognise that not every business owner is equally confident with online tools. If managing your account online is difficult, there are alternatives.
Getting help with the portal
If you find the portal confusing or are unsure how to complete a task, contact us and a member of our team will walk you through it step by step — either by email with clear instructions, or by telephone if that suits you better.
Telephone support
You can reach us by telephone if you prefer to speak to someone directly. Find our contact number on the contact page. We will not rush calls or treat telephone contact as a second-class option.
Asking someone to act on your behalf
If you would prefer a trusted family member, business partner, or adviser to manage portal communications on your behalf, they can be granted access as an authorised user. See adding a user to your portal account or contact us for help setting this up.
If you need a more formal arrangement — for example, because of a lasting power of attorney — see managing your account with a power of attorney.
Larger print and simplified documents
If any document is hard to read because of small print, we can provide a version formatted for larger text on request. Use the Accessibility and communication preferences form.
Taking more time over decisions
You are never under pressure to make quick decisions. If you need more time to review an offer or get advice before accepting, tell us before the offer expires and we will extend the deadline where we can.
Tell us what works for you
Use the Accessibility and communication preferences form to describe how you prefer to communicate. There is no requirement to explain why — just tell us what helps.
See also: Managing your account with a power of attorney, Support for deaf and hard of hearing customers, How to contact Credicorp.