Phone calls about a business facility can move quickly and use unfamiliar terms. If that makes things hard to follow, you can ask our team to adjust, and we will. Taking more time or using plainer language is something we are glad to do, not a special favour.
What you can ask for
- A slower pace, with pauses so you can take in each point.
- Plain-English explanations instead of finance jargon.
- Repeating or rephrasing anything that was not clear.
- A summary by secure message or email afterwards so you have it in writing.
Before an important call
If you know you have a call coming up about your Credicorp Flex or Credicorp Slice facility, you can ask us to send the key points in writing beforehand. That way you can read them at your own pace and note any questions to raise.
Making it your default
If extra time helps every time, ask us to note it on your company record so each adviser knows before the call begins. You will not be rushed and you will not be made to feel awkward for asking. If you ever feel a call was handled too quickly, you can ask a manager to review it.
See also: What does it mean to be in arrears?, Can I get my documents in large print?, What is an overpayment?.