We recognise that telephone-based support is not equally accessible to everyone. If you are deaf or hard of hearing, you can manage your Credicorp account entirely through written channels.
Written channels we offer
- Email — you can conduct all normal account enquiries, complaint submissions, and payment difficulty requests by email. Our response time is the same as for telephone contacts.
- Online forms — all forms on this help centre can be completed without telephone contact. Submissions are processed by a human team member and responded to in writing.
- Secure portal messaging — when signed in to your portal, you can contact our team directly via the secure messaging feature.
Relay services
If you prefer to use a telephone relay service, we support calls made via the Relay UK service (formerly TextRelay). Dial 18001 followed by our main support number. Relay calls are handled by the same team as direct calls.
Video relay
If you use British Sign Language (BSL), we can accommodate calls made via an interpreter service arranged by you, or we can arrange an interpreter for significant conversations (such as a complaint discussion or a payment arrangement). Contact us in writing in advance and we will arrange this.
Never putting you at a disadvantage
Using a written or relay channel will never slow your application, affect our lending decision, or disadvantage your account in any way. Let us know which channel works for you and we will make it the default on your account.
See also: Accessibility and additional support, How to contact us and what each channel can do, Support for customers with hearing loss.