If a director of the borrowing company is unable to manage their account because of illness, incapacity, or absence, and a Power of Attorney (PoA) or similar authority is in place, we can work with the appointed attorney.
Types of authority we can accept
- Lasting Power of Attorney (LPA) — Property and Financial Affairs: the most common authority; the LPA must be registered with the Office of the Public Guardian.
- Enduring Power of Attorney (EPA): older EPAs registered before October 2007 are still valid if properly registered.
- Court of Protection order: an order granting a deputy authority to manage another person's financial affairs.
- Company-specific authorisation: a board resolution or signed letter from existing directors authorising another person to act on behalf of the company in relation to the account.
How to register an attorney
- Contact us using the Additional Support Needs form or call our support team. Explain the situation and that a PoA is in place.
- Provide a certified copy of the registered LPA or other authority document. We will tell you what format we need and where to send it.
- We carry out identity verification on the attorney before granting access.
- Once registered, the attorney can manage the account on the director's behalf, including making payments, submitting requests, and accessing documents.
What the attorney cannot do
An attorney cannot sign a new loan agreement unless the PoA explicitly grants authority to enter into new credit agreements on the individual's behalf. Entering new credit is a significant financial decision; the scope must be clear in the PoA document.
See also: Authorising someone to speak on behalf of your company, Nominating someone to help manage your account, Managing your Credicorp account with a long-term health condition.