If you have a visual impairment, there are several ways Credicorp can make managing your business facility easier. These cover both how we send you information and how you use your online account day to day.
Documents you can read
We can send your facility documents and statements in large print, accessible PDF, plain text or audio. You can set one of these as your default so everything arrives in a format that works for you, rather than asking each time.
An account you can navigate
- The online account works with screen readers and supports keyboard-only navigation.
- You can zoom your browser without text overlapping or controls disappearing.
- Important information is conveyed in text, not by colour alone.
- Form fields are clearly labelled so assistive software can announce them.
Getting help
If you would rather talk something through than read it, our team can walk you through your statement or an action over the phone or by secure message. We are happy to read out the figures shown in your offer or agreement and explain what each one means.
Recording what you need
Tell us your access needs once and we will note them, so you receive the right format and support from then on. You never have to share medical details to receive this support.
See also: Support for neurodivergent customers, How we support directors in vulnerable circumstances and How to contact us, and what each channel can do.