You should not have to explain your access needs every time you contact us. Credicorp can record your preferences against your company record so the right format and the right kind of support follow you from one conversation to the next.
What you can record
- Your preferred document format, such as large print or accessible PDF.
- Your preferred way of being contacted, such as secure message rather than phone.
- Extra time on calls, or a request that we avoid jargon and explain things plainly.
- The name of anyone the company has authorised to help you.
How we use it
Once recorded, your preferences shape how we send documents and how our team gets in touch. We treat this information sensitively and use it only to support you. You never have to give us a diagnosis or any medical detail; telling us what helps is enough.
Keeping it up to date
Your needs can change, and so can the way you prefer to deal with us. You can update or remove a preference at any time by telling us through any contact channel. If you ask, we will confirm back in writing what we have noted, so you can check it is right. Recording a preference never affects the rate, term or amounts in your agreement.
Examples of preferences include alternative document formats, support for hearing loss and support for neurodivergent customers.
See also: Accessibility and additional support, Reading your statements and payment information in an accessible way, Adjusting text size, contrast and zoom.