Accessibility & contact

Our accessibility commitment

Credicorp lends to UK limited companies and LLPs for business purposes, and we want every director, company secretary or finance contact who deals with us to be able to do so comfortably. Accessibility is not a bolt-on for us; it shapes how we build our online account, write our documents and run our support channels.

What we aim for

Our goal is that you can apply, manage a Credicorp Flex or Credicorp Slice facility, and reach us for help without your access needs getting in the way. Where something is harder than it should be, we want to know so we can put it right.

  • An online account designed to work with screen readers, keyboard navigation and browser zoom.
  • Plain-English documents that explain your facility without unnecessary jargon.
  • Alternative formats on request, such as large print or accessible PDFs.
  • A choice of ways to contact us, so you can use the channel that suits you.

Telling us what you need

You do not have to explain a diagnosis or share medical details. Simply tell us what would make things easier, and we will do what we reasonably can to support it. You can record a lasting preference so you do not have to repeat yourself each time.

A note on protections

Because we lend only to businesses for business purposes, our facilities sit outside the FCA consumer-credit regime. That means the Financial Ombudsman Service and FSCS do not apply. Our accessibility support is something we provide directly, and we will always tell you who to contact if you are not happy with it.

See also: Recording your accessibility preferences, Working capital vs growth finance: matching finance to purpose and A director's loan to your own company: tax and legal points.

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