People process information in different ways, and dealing with a business facility can involve a lot of detail at once. If you are autistic, dyslexic, have ADHD, or simply find dense documents and fast calls difficult, Credicorp can adjust how we work with you.
Adjustments that often help
- Information sent in writing so you can read it at your own pace and re-read it.
- Plain language with one idea per sentence and clear headings.
- Plain-text or differently coloured documents to reduce visual stress.
- Time to consider things, rather than being asked to decide on the spot.
- A single point of contact where practical, so you are not retelling your situation.
Calls and deadlines
If a call helps, we can keep it short, stick to an agenda and follow up in writing. If a deadline is causing pressure, tell us; we would rather agree a workable approach than have you struggle with it. We will explain the figures shown in your offer and agreement without rushing.
Telling us what works
You do not need to label yourself or share a diagnosis. Describe what makes things harder and what helps, and we will note it so you get the same support next time. You can change these preferences whenever you like.
See also: Support for customers with visual impairment, Do all directors need to approve the application? and How we support directors in vulnerable circumstances.