Data portability is the right to receive personal data you provided to us in a structured, commonly used and machine-readable format, and to have it sent to another organisation where this is technically feasible. It is narrower than a subject access request and only applies in particular circumstances.
When it applies
- The data was provided by you, rather than data we created or inferred.
- We process it based on your consent or on a contract.
- The processing is carried out by automated means.
What it does not cover
Portability does not apply to data we process under a legal obligation, such as anti-money-laundering records, or to information we generated about you, such as internal assessments. For a full copy of what we hold, a subject access request is the right route.
How to ask
Contact our data protection team and say you want to exercise data portability. We will provide the qualifying data in a reusable format and, where you ask and it is feasible, transmit it directly to another organisation.
Cost and timing
This is normally free, and we aim to respond within one month. If a request is especially complex, we may extend the period and will tell you if so.
See also: Can I restrict how you process my data?, How do I request a copy of my data? and How do I get a copy of my data?.