Your statement and payment information should be easy to read and understand, whatever your access needs. Credicorp can supply these in an accessible format and can talk you through them if reading the detail is difficult.
Getting your statement in the right format
You can ask for your statements in large print, accessible PDF or plain text, and set that as your default so each new statement arrives the same way. If you use a screen reader, our online statements use proper table headings so the figures are read out alongside the column they belong to.
- Choose a default format so you do not have to ask each month.
- Request a one-off accessible copy of a past statement.
- Have a statement read out and explained over the phone or by secure message.
Understanding what you see
A statement shows what has been drawn, what has been repaid and what is outstanding on your Credicorp Flex or Credicorp Slice facility. If any line is unclear, ask us and we will explain it in plain words. The figures will always match the rate and term shown in your agreement.
If something does not add up
If a figure looks wrong or you cannot reconcile it, contact us and we will check it with you. We would rather walk through it together than leave you unsure.
For related support, see alternative formats we offer, requesting documents in large print and recording your accessibility preferences.
See also: Accessibility and additional support, Adjusting text size, contrast and zoom, Asking for extra time or plain language on calls.