If a phone call is difficult because of hearing loss, you do not need to use one to manage your Credicorp facility. We offer written channels so you can handle everything about your Credicorp Flex or Credicorp Slice account without speaking on the phone.
Written ways to reach us
- Secure message in your online account, which keeps a record of the conversation.
- Email for questions that do not need you to be signed in.
- Post if you would prefer to put something in writing formally.
If you do want to use the phone
You are welcome to use a text relay service to call us. When you reach us through a relay assistant, please give them a moment to explain how the call works, and our team will adjust the pace to suit. We will not rush you and we will repeat or rephrase anything that is unclear.
Recording your preference
You can ask us to make written contact your default, so we reach you by secure message or email rather than by phone. Tell us once and we will note it on your company record. As we lend only to businesses, the Financial Ombudsman Service does not cover us, but you can always ask a manager to review how we have handled your contact preferences.
See also: How to contact us, and what each channel can do, Changing your communication preferences and Support for customers with visual impairment.