Video guide: signing in and navigating the client portal

What the video covers

1. Signing in (0:00–0:40) — entering your email and password, using a passkey, and setting up two-factor authentication for future logins.
2. Account overview (0:40–1:15) — the dashboard: your current balance, next payment date and amount, and any notifications requiring attention.
3. Your loan summary (1:15–1:55) — viewing your full repayment schedule, total outstanding, and transaction history.
4. Making a payment (1:55–2:30) — how to initiate a manual payment or early repayment from within the portal.
5. Downloading statements and documents (2:30–3:00) — where to find your loan agreement, Key Information Sheet, and monthly statements.
6. Updating your settings (3:00–3:15) — changing your contact details, notification preferences, and enrolling a passkey.

Useful links from the video

• Sign in to the portal at clients.credicorp.co.uk
• Forgotten your password? Use the Forgot password link on the sign-in page
• Portal not loading? See The customer portal is not loading

See also: How to sign in to your account, I cannot sign in to my account, How to download your loan documents.