I cannot sign in to my account

A sign-in failure is almost always caused by one of a small number of things. Work through the checks below in order — most are resolved within a minute.

Check 1 — Correct email address

Your Credicorp account is registered to the email address you used when you first applied. If you manage more than one company, each one may have a different registered address. Try the email address associated with the specific company you are trying to access.

Check 2 — Caps Lock and autofill

Passwords are case-sensitive. Confirm Caps Lock is off, and check that your browser's autofill has not inserted an old or incorrect password. Clearing the autofill entry and typing the password manually will rule this out.

Check 3 — Reset your password

If you cannot remember your password, or the one you are entering is definitely correct but not accepted, use the Forgot password link on the sign-in page. Enter the email address registered to your account and follow the link in the reset email. The reset link expires after 60 minutes, so use it promptly. If the email does not arrive within five minutes, check your spam or junk folder.

Check 4 — Browser or device issues

• Try signing in from a different browser (Chrome, Firefox, Safari, Edge).
• Clear your browser's cookies and cache for our site, then try again.
• Disable any VPN or privacy extension temporarily — some block the authentication cookies our portal uses.
• If you are on a corporate network, check whether a firewall is blocking clients.credicorp.co.uk.

Check 5 — Account locked or suspended

After several consecutive failed sign-in attempts, access may be temporarily suspended to protect your account. If you believe this has happened, contact us using the Account access enquiry form or call our support line. We will verify your identity and restore access.

See also: How to sign in to your account, Keeping your portal login secure, How Credicorp verifies it is really you on the phone.