What the video covers
- When to request an arrangement (0:00–0:45) — the difference between a short-term difficulty and a longer-term hardship, and why contacting us early always produces better outcomes.
- The online request form (0:45–1:40) — how to find and complete the Payment difficulty form in the portal, what information to include (why repayment is difficult, how long for, and what you can afford).
- What happens after you submit (1:40–2:30) — what our team reviews, the typical response time, and the types of arrangement we may offer (date change, reduced amount, brief pause).
- Breathing space (2:30–3:10) — the statutory Breathing Space scheme, which gives you 60 days free from interest and enforcement, and how to apply for it via a debt adviser.
- Free independent support (3:10–3:40) — Business Debtline, ICAEW, and other free advisory services.
Contacting us early makes a difference
The earlier you contact us when repayment becomes difficult, the more options are available to you. Once a payment has already missed, some options become unavailable. Please do not wait.
See also: How to request a payment arrangement, I am struggling to pay — what should I do?, Video guide: how Credicorp Flex works.