Video guide: how to raise a complaint with Credicorp

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{ "@context": "https://schema.org", "@type": "VideoObject", "name": "How to raise a complaint with Credicorp", "description": "A short video walkthrough of the Credicorp complaints process — how to submit your complaint, the timeline we work to, and how to escalate to the Financial Ombudsman Service if needed.", "thumbnailUrl": "https://help.credicorp.co.uk/assets/img/tutorials/complaints-thumb.jpg", "uploadDate": "2026-07-06", "duration": "PT3M00S", "contentUrl": "https://help.credicorp.co.uk/tutorials/complaints/", "publisher": { "@type": "Organization", "name": "Credicorp", "url": "https://credicorp.co.uk" } } Video tutorial: How to raise a complaint (3 min). Available in your client portal under Help & Resources → Video guides. What the video covers What counts as a complaint (0:00–0:35) — any expression of dissatisfaction about a product, service, or decision. You do not need to use specific words — if you are unhappy, we treat it as a complaint. How to submit (0:35–1:20) — using the Online complaints form, sending an email to complaints@credicorp.co.uk, or calling our complaints line. The timeline (1:20–2:00) — our acknowledgement within 5 business days, and our target for a full resolution letter within 15 business days (up to 35 for complex cases). If you are not satisfied (2:00–2:35) — the Financial Ombudsman Service (FOS): who they are, when you can refer, and how to do it for free. Keeping records (2:35–3:00) — what to keep and why it helps your case.