A blank screen or failure to load is almost always a local issue with the browser or network, not a problem with the portal itself. Work through these steps.
Step 1 — Hard refresh
Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) to force the browser to reload the page without using its cache. This fixes the majority of blank-screen issues caused by stale cached files.
Step 2 — Clear cookies and cache for the site
In your browser settings, clear the cookies and cached data specifically for clients.credicorp.co.uk. You will need to sign in again afterwards. This resolves issues where an old session cookie is in a broken state.
Step 3 — Try a different browser
Open the portal in a second browser (e.g. if you normally use Chrome, try Firefox or Edge). If it loads, the issue is specific to your primary browser. Updating the browser to its latest version usually fixes it.
Step 4 — Check your network or VPN
If you are connected via a VPN, try disconnecting it and loading the portal again. Some corporate VPNs or proxy servers block the cookies or content our portal relies on. Similarly, if you are on a corporate network, check with your IT team that clients.credicorp.co.uk is not on a block list.
Step 5 — Disable browser extensions
Ad blockers, script blockers, and privacy extensions can prevent parts of the portal from loading. Try opening the portal in a private/incognito window with all extensions disabled. If it loads there, re-enable your extensions one at a time to identify the culprit, then whitelist the portal in that extension's settings.
If none of the above resolves it
Contact our support team using the General Support Enquiry form. Include the browser and version you are using, a description of what you see (blank, error message, partial load), and whether you have tried multiple browsers. We can check server-side status and guide you further.
See also: I cannot sign in to my account, Managing your facility through the client portal, My portal shows an outstanding balance I do not expect.