Video tutorials

Video guide: downloading your loan documents and statements

Video tutorial: Downloading your loan documents and statements (1 min 55 sec). Available in your client portal under Help & Resources → Video guides.

What the video covers

  1. Loan documents (0:00–0:40) — how to navigate to Loan documents in the portal and download your Key Information Sheet and Business Loan Agreement as PDFs.
  2. Monthly statements (0:40–1:15) — where statements appear once a period has closed, and how to download them for accountancy purposes.
  3. Settlement confirmation (1:15–1:55) — where to find your settlement confirmation letter after early repayment or full loan closure, and what it contains.

See also: How to download your loan documents, My statement is not available to download, Video guide: updating your business bank account details.

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